What is your typical process for working with a new customer?

Upon receiving a request, I contact the customer and arrange a time to go measure the floor area being requested. I provide an estimate on the spot verbally, and then provide a written quote. If the customer choses us we select a date for the work to begin, a contract is provided and half down is collected. The other half is due upon completion of the work.

What education and/or training do you have that relates to your work?

We have over 14 years of experience and Hardwood Floor Solutions, Inc. holds certificates from training classes at Bona Kemi's Sand and Finish school.

What advice would you give a customer looking to hire a provider in your area of work?

Whichever company you choose, make sure they have liability insurance and ask for references of recent work.

What questions should customers think through before talking to professionals about their project?

I have been doing hardwood floor installation and refinishing for over 16 years. People trust me because I am thorough and honest. I am a family man. My partner in life Noemie, and I run the business together. Separately but together, we have 5 wonderful kids, a 23 year old daughter, 17 & 16 year old sons, a 15 year old daughter and 11 year old son. We also have 3 dogs,a cat, and some other small animals. I care about our family the same as you care about yours. I believe in teaching my children honesty and integrity in everything they do, which is why I teach by example.

How are polyurethane and water based finishes maintained?

Dustmop, sweep, or vacuum regularly. Always follow the manufacturer's cleaning recommendations if known. When cleaning no longer restores shine, recoat the floor with a surface finish. The frequency of recoating depends on the amount of traffic. Never wax a surface-finished floor, and never use vinyl or tile floor care products on any wood floor.

Can cleaning products for vinyl or tile floors be used on wood floors?

No. Never use vinyl or tile cleaning products on wood floors. And never use self-polishing acrylic waxes on wood floors. These waxes cause wood to become slippery and dull. In this case, the floor must be sanded and refinished.

Can a wood floor be damp-mopped or steam cleaned?

No. Never damp mop or steam clean your wood floor. You may generally use a dampened (near dry) mop to maintain a wood floor; however excessive moisture can cause damage as can steam cleaners. Water can dull the finish and even damage the wood. If water spills on a wood floor, immediately wipe it up with a clean cloth.

How can I prevent scratches on wood flooring?

Place walk off rugs at doorways to help protect wood floors from grit, dirt and debris. Place felt pads under furniture legs and vacuum/dust your wood floor regularly.